Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at epicurecrafts@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at epicurecrafts@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at epicurecrafts@gmail.com.

Return, Refund & Warranty Policy

Epicure Crafts — Built to Last, Backed by Trust

At Epicure Crafts, every creation is built to serve with integrity and endurance.
Each product is designed, inspected, and tested under rigorous standards before dispatch.
However, in the rare event of a concern, the following policies ensure transparency, fairness, and lasting trust.

  1. Returns

As most Epicure Crafts products are made to order, returns are limited to specific cases.
We accept returns only when:

  • The product arrives damaged in transit.
  • A manufacturing defect is verified through our technical team.
  • An incorrect product has been delivered due to internal error.

All return requests must be made within 7 days of delivery and supported with:

  • Clear photographs of the issue and packaging.
  • Proof of purchase and product serial code (QR).

Once approved, our service team will coordinate collection or inspection.

Non-returnable items:

  • Customized or bespoke products.
  • Items showing signs of installation, use, or modification.
  • Products damaged by mishandling, incorrect installation, or external repair.
  1. Cancellations

Orders can be canceled within 48 hours of deposit payment for standard models.
After production begins, cancellations are no longer possible due to material allocation.
Refunds (if applicable) will be processed within 10–14 business days after approval.

  1. Refunds

Approved refunds are issued through the original mode of payment or as store credit.
Refunds apply only to:

  • Cancelled orders within the accepted period.
  • Returned items confirmed by our inspection team to have manufacturing defects or transport damage.

Freight, packaging, and customs charges are non-refundable unless the issue originates from Epicure Crafts.

“Every resolution reflects the same honesty as every creation.”

  1. Warranty Coverage

All Epicure Crafts products are covered by a limited warranty against manufacturing defects under normal usage.

Warranty applies to:

  • Structural integrity of metal body and welds.
  • Clay pot (for Tandoors) under proper seasoning and use.
  • Burners, valves, and fittings (for gas models) under certified installation.

Warranty does not cover:

  • Misuse, neglect, or non-certified installation.
  • Surface discoloration, oxidation, or patina from normal use.
  • Consumables such as insulation, tiles, or clay interiors subject to wear.

Warranty claims must include the product serial number, proof of purchase, and photographic evidence of the issue.
Our team may request inspection or return before approval.

  1. Replacement & Repairs

If a manufacturing fault is verified within the warranty period, Epicure Crafts will, at its discretion:

  • Repair the item,
  • Replace the affected part, or
  • Issue a replacement unit of equivalent value.

Replacements do not extend or renew the original warranty term.

  1. Transportation Responsibility
  • For B2B shipments: Responsibility transfers once goods leave our facility or are handed to the freight forwarder.
  • For B2C deliveries: Damaged or incorrect items will be collected or replaced after confirmation.

Packaging must be retained until inspection is complete. Claims made without packaging proof may not qualify.

  1. How to Initiate a Claim

Please email our After-Sales Service Team with:

  • Product serial number (QR code on unit or packaging)
  • Invoice or order number
  • Description and clear photographs of the issue
  • Contact details and pickup address

 service@epicurecrafts.in
Our team will respond within 24–48 working hours.

  1. Discretion Clause

Epicure Crafts reserves the right to accept or decline claims that fall outside defined terms or where misuse, improper storage, or unauthorized alterations are evident.
Decisions made following inspection are final.